Refund policy

Your Right to Cancel

If you purchased from us online, you have a legal right to cancel your order within 14 days of receiving your items. You then have a further 14 days to return them.

When you cancel within this period, we will refund:
  • the full cost of the item(s), and
  • the standard delivery fee you originally paid.
Return postage costs are your responsibility unless the item is faulty or incorrect.

To start a return, please email Hello@aprildusk.co.uk with the subject “Return Request” and include your order number.
Return Requirements

Items must be returned in the condition you received them. You may inspect products as you would in a shop, but if the value has been reduced through handling beyond this, we may deduct an appropriate amount from your refund.

Please do not send any items back without contacting us first.
Health & Hygiene – Sealed Goods

Certain products are supplied in sealed packaging for safety, quality, and hygiene reasons.

Because of this, the following items cannot be returned for change-of-mind once their seal has been opened:
  • Room sprays
  • Reed diffuser liquids (bottles sealed with a cap, shrink seal or foil seal)
  • Wax melts that arrive in sealed clamshells or sealed packaging
If the seal is still intact, these items can be returned under your statutory 14-day cancellation rights.

Candles are not considered hygiene-sensitive, so they can be returned provided they are not used or damaged.

This exemption does not affect your right to a refund or replacement if an item is faulty.
Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives and contact us immediately if:
  • your item is faulty,
  • arrives damaged, or
  • you receive the wrong item.
Email us with photos and a description of the issue.

Faulty item rights:

If reported within 30 days, you are entitled to a full refund.

After 30 days and within 6 months, you are entitled to a repair or replacement. If this is not possible, a refund will be issued.
Returns for faulty or incorrect items are free of charge.
Items We Cannot Accept for Return

The following cannot be returned unless faulty:
  • personalised or custom-made items
  • items opened that are sealed for health/hygiene reasons (see above)
  • gift cards
Sale items can still be returned under your statutory rights unless they fall into the above categories.
Exchanges

If you would prefer a different item, the quickest method is to return your original item and place a new order once the return has been accepted.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.
If 15 business days have passed since your approval email, contact us at Hello@aprildusk.co.uk.